HB Chemical began as a one-man band with an office on wheels over 30 years ago. Since then, we have grown into a business that stretches multiple countries and employs a diverse group of individuals. Our growth has always been rooted in increasing our deliverables to better serve our customers. Over the years we developed a more robust product line taking into account the expressed needs of our customers. Our operation expanded its footprint to serve our customers from various warehouses throughout the US, Canada and Mexico. We even got into the trucking business to provide our partners in the south with an efficient transportation option for short-distance deliveries. Despite our desire to continue evolving, we understood the barriers that prevented a small company from reaching such great lengths.
The HB Chemical and Ravago Partnership: Taking Customer Service to a New Level
HB Chemical has served a unique role within the rubber industry by emphasizing the importance of excellent customer service and a “yes we can” attitude. That’s why partnering with a global corporation with the same philosophy was a no-brainer. In early 2019, we joined the Ravago family. This venture gave us the big company resources we needed to reach more people with our small company personal touch. Ravago stretches across 55 countries worldwide and employs more than 7,000 people. Like HB Chemical, Ravago’s US headquarters in Orlando, Florida is filled with the same type of passionate individuals dedicated to customer satisfaction. Ravago consists of five main business entities with each one being a leader in their respective industry. Ravago preaches a message of excellence throughout the triple bottom line with the understanding that the financial outcome of the company is not the only important aspect. Their sustainability initiative is present in four principles – recycling, community engagement, environmental footprint and strategic partnerships. The social arm focuses multiple efforts on ensuring the absence of forced labor, human trafficking and slavery throughout the extent of the supply chain. Ultimately, Ravago and HB Chemical believe that success is only achieved when all three measures – financial, social and environmental – are met.
Teaming up with Ravago allows HB Chemical to make elaborate connections in our supply chain, provide more comprehensive solutions to customers’ obstacles, and open doors to sophisticated opportunities our customers couldn’t reach in the past. Additionally, Ravago has a vast amount of resources that we can utilize in extraordinary circumstances. During this COVID pandemic there have been multiple Ravago companies that stepped up and contributed to the recovery effort. Their robust infrastructure gave support to accelerated shipments, effective inventory turnover and reliable service resulting in a quicker time to market for many of the safety products that we are still relying on today. In the end, this partnership has resulted in increased consumer confidence due to the synergistic and complimentary relationship that exists between HB Chemical and Ravago. We are grateful to be a member of their family and know that with their support we will continue to fulfill our primary purpose of service while also accomplishing new objectives.