Recently, we shared with you the appreciation that we have for our employees and the value that they create for our customers with their unparalleled dedication to HB Chemical and you. Now, I’d like to give you a more in-depth look inside the doors of HB Chemical as we explore what the day-to-day process flow means for our customers.
Sitting on a corner within the bustling Twinsburg Enterprise Parkway, the HB Chemical owned warehouse stands out for the cars often seen in the parking lot at early hours of the morning and into late hours of the evening. Our warehouse team is in before the sun comes up in order to accommodate early morning shipments. Throughout the day you can observe our customer service department on the phone coordinating with customers to make sure every need is met and every order is processed efficiently. Our commercial team can be spotted working feverishly with our dedicated vendors on maintaining a secure supply chain for existing business and exploring new project opportunities. And you won’t be surprised to find the lights on, on the weekend when our customers are in need. There isn’t a person in HB that isn’t working daily to optimize your experience.
We pride ourselves on the accommodations we offer and the flexibility with which we operate. Have an order that needs shipped out same day — no problem. Do your needs require only a pail amount of material dispensed — we’re on it! Need your bales split? Skids double stacked? Special labels? We do it all! These are just some of the benefits of owning our own warehouse. We get to control the operation from receipt of order to shipment. Even better is that we also own a second warehouse in Bremen, Georgia where the same flexibility occurs. When you buy from HB you can be assured that every effort was taken to guarantee you receive your order the way you want it, when you want it, and at a fair price.
Our success depends on yours, especially during these turbulent times. We understand the increased level of strain that you are experiencing and are frustrated just like you. But we have committed to going to any length necessary until we see brighter days. In the meantime, Alchemy, our office in China, is on the ground making contact with everyone from the ports to the manufacturers to confirm that every possible effort is being taken to get material on the water. Our purchasing team is working tirelessly with our customs broker and our partners at the ports to get our material moving once it has landed domestically. Our customer service and sales teams are communicating all of the information that we have at our fingertips so that you can be as prepared as possible. Our goal is to do whatever we can to support you in your endeavors during the times of hardships, the times of flourishing and everything in between.