ROCHESTER, N.H.—The Rubber Group started as a distributor back in 1986 and has since transitioned into manufacturing, but one thing that hasn't changed is its commitment to its employees.
"The company definitely has the culture of continuous improvement, trying to be the best at everything we do, not settling for just being good," said President Robert Pruyn, who has worked for the company since the beginning.
"We morphed into a manufacturer in the mid-90s and that's when we started to internalize some processes, including die-cutting and custom molding. And then really from that point, that became our primary focus," he said.
With 55 employees, Pruyn wants to ensure they all feel a part of the team and understand their role. To do that, there is an established relationship between the highest level of management and the front-line operators.
"They have a voice and if they have concerns, they are addressed quickly," he said.
Communication goes both ways.
"As a company, (we) try to be transparent about where they stand and where the organization stands," Pruyn said.
That consistent communication is one reason The Rubber Group has been named one of Rubber & Plastics News' Best Places to Work for 2019 as determined by its employees through a survey conducted by Best Companies Group.
Beyond just sharing how the company is doing financially, The Rubber Group monitors performance and utilization by employees daily and gives regular feedback. Pruyn said this is not meant to micromanage employees, rather to make sure they are getting the support they need to get their job done.
"If someone didn't have a great day, we can usually attribute it to something where they didn't get the support they needed," Pruyn said.
"So we develop a way within the organization to get them the support so they can be successful. … As a result, people tend to have very high performance and utilization every single day. And I think that creates a sense of pride."