FORT WAYNE, Ind.—Trelleborg Sealing Solutions has amassed many different capabilities through its various acquisitions.
Now, it's bringing them together in a streamlined way for customers to take advantage of.
The firm's Service Plus program is designed to give original equipment manufacturers across all industries a customized approach to solving their most complex problems.
"It's designed to help customers simplify their processes in every part of their value chain," said Heather Castleman, director of strategic initiatives and services for Trelleborg Sealing Solutions. "It's all about the customer and our ability to help add value to them as they try to accomplish their goals and objectives for their businesses."
The firm seeks to work with its customers to understand their manufacturing process and overall goals, then help guide them to the services that will best complement them. The Service Plus program has four main pillars—engineering, logistics, manufacturing and aftermarket.
"We're trying to help the customer improve the total cost of ownership of our product while also increasing their throughput within their own manufacturing processes so they can deliver more value to their business quickly," Castleman said. "It's not a one-size-fits-all approach. Every customer is different and as a result we have different services that different customers would find valuable."
On the engineering front, Trelleborg seeks to provide easy access to information about the different applications for Trelleborg's sealing products. Castleman said this includes digital tools, rapid prototyping and other support to make the front-end design process and new product development more efficient.
"Customers get functional samples quickly so they can prove out their design process and bring their products to market in a more optimized and efficient way," Castleman said. "We can do a variety of simulations that show how sealing systems perform within an application, as well as in-house lab testing. There's a lot we can do on the engineering side that can help customers bring new products to the market more quickly."
With logistics, Trelleborg tries to optimize the customer's internal supply chain by simplifying the replenishment process. Castleman said this could occur by consolidating vendors and having Trelleborg manage different vendors and stock levels.
Trelleborg also offers a seal scan system that allows customers to replenish based on usage.