Know How. Know Why.
HEXPOL field technical services representatives are among the best in the world. They have compounding and formulation expertise, technical and process experience, as well as industry and market knowledge. Their mission is to consult with customers, analyze processes, and provide personalized service that matches the product with the process – to meet product specification requirements that help ensure end product excellence.
Our team includes polymer chemists, industry experts, technical sales and customer service representatives, all striving to elevate customer satisfaction and on-target solutions. During periodic and confidential on-site reviews, our field service representatives observe and analyze attributes such as equipment, operator activities, and production processes to solve problems, increase productivity, and improve product quality.
Continuous Process Improvement
Continuous Process Improvement (CPI) is a core capability offered by our Field Technical Services Group. HEXPOL champions internal continuous improvement methods, including our proprietary software systems: Prism formula management and Spectrum process control. We utilize LEAN/Kaizen to create a value stream with no waste. Our use of 6 Sigma identifies and corrects errors and defects in the manufacturing process. DMAIC is a problem solving method we leverage to: Define, Measure, Analyze, Improve and Control processes and products.
Based on these principles that HEXPOL uses internally, we are now helping customers implement their own continuous improvement solutions. HEXPOL's Continuous Process Improvement model, including the eight components below, aligns its process with the customer's process: