CASTRIES, St. Lucia—Kumho Tire North America is continuing to make giant strides in the assimilation of staff and overcoming problems at its new headquarters in Atlanta.
Kumho officials discussed the move and other significant changes at its annual tire dealer meeting, held in Castries, where 27 dealers from the U.S. and Canada were gathered.
“This is a very exciting event for us and a great opportunity to spend time with you, our customers from Canada and the U.S.,” said Harry Choi, president and CEO of Kumho Tire North America.
He emphasized Kumho's appreciation for its dealers' business and patience through its transitional period during the last year.
“Unfortunately, when a company makes great changes, the kind of changes that we have made and are still making, the first things customers notice is not the positives,” Choi said.
Dealers may have faced issues with calls not being returned in time, claims taking longer to process and personnel changes.
“But you have been patient, and we really thank you for that,” the executive said.
One of the biggest reasons for these growing pains is the move of Kumho's headquarters to Atlanta from Rancho Cucamonga, Calif., after 40 years in California.
Choi said the company is now moving into a new era.