WESTLAKE VILLAGE, Calif.—The number of problems owners experience with their factory-installed tires has dropped significantly over the past five years, according to the recently released J.D. Power 2014 Original Equipment Tire Customer Satisfaction Study.
That assessment indicates tire quality continues to improve.
J.D. Power said the study is based on responses from more than 29,000 new-vehicle owners who purchased a 2012 or 2013 model-year vehicle and study was fielded between October and December 2013.
The number of problems owners experience with their OE tires has declined 22 percent to 68.5 problems per 100 vehicles (PP100) in 2014 from 88.3 PP100 in 2010, the study showed. The incidence of all tire problems measured in the study has declined over the five-year span, with the largest improvements in fast tread wear (4.4 PP100 improvement); slow leaks (2.6 PP100); and uneven wear (2.3 PP100).
The study measures tire owner satisfaction in four vehicle segments: luxury, passenger car, performance sport and truck/utility. Satisfaction is examined in four factors: tire wearability; tire ride; tire appearance; and tire traction/handling. Rankings are based on owner experiences with their tires after two years of vehicle ownership.
“The steady drop in problems is reflective of the efforts manufacturers have made to improve the quality of their tires,” said Brent Gruber, director, global automotive division at Westlake Village-based J.D. Power.
“The fact that the greatest improvements are in tire wear, which has the largest impact on satisfaction, is good news for consumers that place great value on long tread life from their tires.”