SINGAPORE (April 9, 2012)—Roadside mechanics, rather than authorized retail outlets, continue to perform more than half the tire maintenance requirements in India, according to a J.D. Power study.
The report also said MRF Ltd. took the top spot in customer satisfaction of original equipment tires for the third consecutive year, followed by JK Tyre & Industries Ltd. and Apollo Tyres Ltd.
J.D. Power said its study found that 53 percent of OE tire owners in India turn to a roadside mechanic to fix a tire-related problem. About 38 percent went to retail outlets, up from 7 percent reported in a study done last year.